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8200 Euclid Ave. Manassas Park, VA 20111 703-361-9131 Fax: 703-330-1218

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Help Desk Solutions

Video Help Guides

FAQs

Why can’t I access internet or the MPCS secure network from home?

The following steps must be taken on your device while you are at school: From the windows icon on the bottom left of your screen, type in “gpupdate” and hit enter. A black box will appear and will automatically update group policies. After this, you should be able to access the network from home as long as you have working internet access.

Why can’t I log into Canvas?

First, execute a hard shut down. That is, hold the lock button for 15 seconds and then when the device powers off, let go of the power button for 5 seconds and then turn it back on. Sign into the network with your username and password. Go to https://mpcs.instructure.com (Canvas address for MPCS) and then try signing in again. If this doesn’t work, log off the network, hit ctrl/alt/del all at once and choose “change password”. Choose a new network password that you will remember, Log out of your device, log back in and repeat the steps to sign in on Canvas. If it still does not work, submit a help desk ticket. If we cannot fix the problem, we will refer it to Mr. Konig, who is in charge of Canvas.

My charger doesn’t work. Can I get a new one?

Create a help desk ticket and one of our students will be there to evaluate the issue. If the charger has a problem we will replace the charger, but ONLY if there is no evidence of damage. If there is damage to the charger, you will be charged $40.00 for a replacement charger. Damage to the charging port will require a repair at the help desk. This may lead to the issuing of a loaner device while your original device is being worked on.

Why doesn’t my computer charge?

Submit a help desk ticket, and we will come see if there is a problem with your charger or your battery. If it is your battery, we will replace the battery or if it is the charger, we will replace the charger, again ONLY if there is no evidence of damage. If there is damage, you will be charged for the repairs/replacement.

Can I get a day user laptop?

Day users do not take their devices home. They are designated for day use only. Day User status can only be granted by Dr. B. Forms to apply for day user status can be obtained in the library next to the help desk ticket entry computer on the left as you walk in the doors. Completed forms should be submitted to Dr. B. for her consideration.

How do I get a loaner device?

Loaners are issued to students for the following reasons: Perhaps your device is in for repair and the repair will take some time. Perhaps you have damaged your device and have not paid for the repairs yet. Perhaps you are a senior with only one or two classes. If you need a device and are without one because of these reasons, come to the help desk and we will issue you a loaner to use and take home. Loaner devices are only issued to those students who do not have a usable device. Loaner devices and chargers are NOT given to students who forget them at home.

How do I check my grades?

Go to https://ps.mpark.net, and put in your credentials. If you are new to the school, you may not have access to powerschool for a couple of days. Let us know if a week passes and you still cannot get in.

Helpful WebTools

Troubleshooting Laptop & Tablet Issues

No Internet Connection

Step 1: Ensure that wireless is engaged by touching the wireless symbol in the bottom right corner.
Step 2: ensure airplane mode is turned off
Step 3 ensure WIFI is turned on
Step 4: check “connect automatically” under MPCS Secure, click connect to WIFI
Step 5: If it fails to connect, execute a restart by holding down the power button for 5 seconds. Wait 10 seconds and restart the laptop. Repeat Step 1 through Step 4.
If it still fails to connect to the WIFI, please fill out a help desk ticket.

Troubleshooting Wireless Connection Screenshot

Touchscreen Not Responding

The answer varies depending on which device you have:

HP laptop: Execute a hard shut down. That is, hold the power button for 15 seconds and then when the device powers off, let go of the power button for 5 seconds and then turn it back on. If it still does not work, submit a helpdesk ticket.

Dell laptop: Execute a hard shut down. That is, hold the power button for 15 seconds and then when the device powers off, let go of the power button for 5 seconds and then turn it back on. While you reboot, hit escape continuously.

Dell tablet: Execute a hard shut down. That is, hold the power button for 15 seconds and then when the device powers off, let go of the power button for 5 seconds and then turn it back on.

Date/Time Not Correct

Date and time is only a tablet issue since the tablet does not have a backup battery. To avoid the problem of date and time issues, do not let your battery deplete to 0%. To fix the time and date issue, please submit a helpdesk ticket. A student will then come retrieve your device and correct the issue.

Keyboard Doesn't Work

Take the tablet off the keyboard and then reconnect. If this does not work, then proceed to do a hard shut down on your tablet. A hard shut down consists of holding the lock button for 15 seconds until the computer completely turns off. If it still doesn’t work, you will have to submit a help desk ticket and one of our help desk students will come to your class and evaluate the issue. If there is a problem with your keyboard, we will replace it. Very inexpensive keyboards and mice can be purchased at WalMart and other discount stores if you are interested.