Help Desk Solutions

Help Guides

FAQs

Why can’t I access internet or the MPCS secure network from home?

The following steps must be taken on your device while you are at school: From the windows icon on the bottom left of your screen, type in “gpupdate” and hit enter. A black box will appear and will automatically update group policies. After this, you should be able to access the network from home as long as you have working internet access.

Why can’t I log into Canvas?

First, execute a hard shut down. That is, hold the lock button for 15 seconds and then when the device powers off, let go of the power button for 5 seconds and then turn it back on. Sign into the network with your username and password. Go to https://mpcs.instructure.com (Canvas address for MPCS) and then try signing in again. If this doesn’t work, log off the network, hit ctrl/alt/del all at once and choose “change password”. Choose a new network password that you will remember, Log out of your device, log back in and repeat the steps to sign in on Canvas. If it still does not work, submit a help desk ticket. If we cannot fix the problem, we will refer it to Mr. Konig, who is in charge of Canvas.

My charger doesn’t work. Can I get a new one?

Create a help desk ticket and one of our students will be there to evaluate the issue. If the charger has a problem we will replace the charger, but ONLY if there is no evidence of damage. If there is damage to the charger, you will be charged $40.00 for a replacement charger. Damage to the charging port will require a repair at the help desk. This may lead to the issuing of a loaner device while your original device is being worked on.

Why doesn’t my computer charge?

Submit a help desk ticket, and we will come see if there is a problem with your charger or your battery. If it is your battery, we will replace the battery or if it is the charger, we will replace the charger, again ONLY if there is no evidence of damage. If there is damage, you will be charged for the repairs/replacement.

Can I get a day user laptop?

Day users do not take their devices home. They are designated for day use only. Day User status can only be granted by Mrs. Kalso. Forms to apply for day user status can be obtained in the library next to the help desk ticket entry computer on the left as you walk in the doors. Completed forms should be submitted to Mrs. Kalso for her consideration.

How do I get a loaner device?

Loaners are issued to students for the following reasons: Perhaps your device is in for repair and the repair will take some time. Perhaps you have damaged your device and have not paid for the repairs yet. Perhaps you are a senior with only one or two classes. If you need a device and are without one because of these reasons, come to the help desk and we will issue you a loaner to use and take home. Loaner devices are only issued to those students who do not have a usable device. Loaner devices and chargers are NOT given to students who forget them at home.

How do I check my grades?

Go to https://ps.mpark.net, and put in your credentials. If you are new to the school, you may not have access to powerschool for a couple of days. Let us know if a week passes and you still cannot get in.

Avoid Device Charges - Spanish

Seven Easy Ways to Love Your Laptop

Helpful WebTools

Troubleshooting Laptop Issues

No Internet Connection

Step 1: Ensure that wireless is engaged by touching the wireless symbol in the bottom right corner.
Step 2: ensure airplane mode is turned off
Step 3 ensure WIFI is turned on
Step 4: check “connect automatically” under MPCS Secure, click connect to WIFI
Step 5: If it fails to connect, execute a restart by holding down the power button for 5 seconds. Wait 10 seconds and restart the laptop. Repeat Step 1 through Step 4.
If it still fails to connect to the WIFI, please fill out a help desk ticket.

Troubleshooting Wireless Connection Screenshot

Touchscreen Not Responding

The answer varies depending on which device you have:

HP laptop: Execute a hard shut down. That is, hold the power button for 15 seconds and then when the device powers off, let go of the power button for 5 seconds and then turn it back on. If it still does not work, submit a helpdesk ticket.

Dell laptop: Execute a hard shut down. That is, hold the power button for 15 seconds and then when the device powers off, let go of the power button for 5 seconds and then turn it back on. While you reboot, hit escape continuously.

Avoid Device Damage Thumbnail Image Link

Link to Smoothwall Login Help Document
Try 3 Before Me Thumbnail Image